Case Study: Management of Treatment Complications

Even when a patient is provided with care that meets the standard of care, complications may arise during, or as a result of, the treatment provided. It is often helpful to review this type of case to determine not only the root causes, but also how the complication was managed.

Case Study

A patient presented to a dentist for evaluation of tooth extraction and fitting of dentures. During the extraction, the patient complained of extreme pain and allegedly stated it felt as ...

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Case Study: The Importance of Infection Control in the Community Dental Office

Develop appropriate policies and procedures to reduce potential infections and improve patient safety.

Infection control plays a critical role in the community dental office and should serve as the foundation for a high-quality, safe, and healthy treatment environment. Even on casual inspection, patients should readily recognize whether infection control techniques have been implemented in all areas of the practice. This includes examination rooms, areas where equipment is stored and medication is dispensed, reception and front-office business stations, as well as locations ...

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Case Study: Risks in Electronic Dental Records

System and user errors result in many EHR-related dental claims.

Electronic health records (EHRs) are a collection of health records that present a comprehensive picture of an individual’s health. Records that are a part of that collection include electronic dental records (EDRs) and electronic medical records (EMRs). The end goal for EHRs is to have all of a patient’s information available for use by any healthcare provider or, in an aggregated form, for use in population health.

While many see the interaction ...

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Case Study: Is Your Patient a Victim of Human Trafficking?

Most healthcare providers are aware of their role and responsibility to identify and report victims of child abuse, elder neglect, and domestic violence. However, there is another type of abuse that is on the rise and being reported in every state throughout the nation. In 2016, human trafficking cases reported in the United States rose over 36 percent from 2015, according to the National Human Trafficking Hotline statistics.

Human trafficking occurs when a trafficker exploits another individual with force, fraud, or ...

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Case Study: Providing Dental Services in the Hospital Setting

Amy Wasdin, RN, CPHRM, Patient Safety Risk Manager II

Lack of familiarity with hospital systems can pose serious risk management implications.

Patients present to an acute care facility for a variety of reasons such as emergency care, admission for ongoing treatment, surgical procedures, and specialized nursing care. Unfortunately, appropriate dental care is often overlooked or not identified as a priority at the beginning of a patient’s course of hospitalization.

Good dental care is an important component to maintain overall health and ...

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Case Study: Good Communication Improves Patient Care

Donald Wood, CRNA, CPHRM, Patient Safety/Risk Manager

Multiple studies have shown that communication challenges can cause healthcare errors and complications. Dentists regularly provide care to patients who require a healthcare team with several medical specialties. In these circumstances, dental care provided to a patient requires effective communication among all team members and the patient.

Case Study

A patient presented to a dentist for a scheduled procedure. As the patient was being prepared for the procedure, the patient inquired about the use of an ...

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Press Release: The Doctors Company Files Lower Professional Liability Rates for US Dentists

For Immediate Release: May 4, 2017
Contact: Carrie Millar, Agency Manager | (850) 350-7155 | carrie.millar@joindis.com

Dentist Insurance Services (DIS) is pleased to announce that The Doctors Company recently filed lower professional liability rates for dentists across the United States. In many cases rates will be 30-50 percent lower than the competition.

As an insurance agency created for dentists, DIS has been working hard to ensure that US dentists have the best coverage at the best prices with the best benefits. Our partnership with ...

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Claim Scenario: Latex Precautions in the Dental Setting

By Rosanne Cain, BSN, LHRM, Patient Safety/Risk Manager II

Recognizing latex allergies is an important patient safety precaution.

A 43-year-old registered nurse presented to his dentist for a regular teeth cleaning procedure. After several years of daily use of latex gloves and medical supplies, he developed a severe sensitivity to latex that ultimately resulted in anaphylactic reactions to most latex exposures.

Prior to his scheduled appointment, he contacted the dental office and informed the staff about his severe latex allergy. The dental ...

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Job Shadowing: Observers and Volunteers in the Dental Practice

By Kim Hathaway, MSN, CPHRM, Patient Safety Risk Manager, Department of Patient Safety and Risk Management.

Create guidelines to prevent practice risks, eliminate patient harm, and protect patient privacy.

It is not unusual for dentists to receive requests to accept students, volunteers, and/or observers who are seeking an opportunity to follow them in their dental practice. Many high schools offer programs and courses that focus on health-related careers. Dentists also receive requests for shadowing experiences from college and vocational students.

Understanding what ...

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Claim Scenario: Withdrawing From the Dentist-Patient Relationship

Using appropriate guidelines can prevent a malpractice claim.

The American Dental Association’s Code of Professional Conduct states:

Once a dentist has undertaken a course of treatment, the dentist should not discontinue that treatment without giving the patient adequate notice and the opportunity to obtain the services of another dentist. Care should be taken that the patient’s oral health is not jeopardized in the process”.

The health and well-being of a patient is always a primary concern. However, when it’s necessary to end the ...

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