Patient Safety Scenario: Is Your Patient a Victim of Human Trafficking?

Most healthcare providers are aware of their role and responsibility to identify and report victims of child abuse, elder neglect, and domestic violence. However, there is another type of abuse that is on the rise and being reported in every state throughout the nation. In 2016, human trafficking cases reported in the United States rose over 36 percent from 2015, according to the National Human Trafficking Hotline statistics.

Human trafficking occurs when a trafficker exploits another individual with force, fraud, or ...

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Patient Safety Scenario: Providing Dental Services in the Hospital Setting

Amy Wasdin, RN, CPHRM, Patient Safety Risk Manager II

Lack of familiarity with hospital systems can pose serious risk management implications.

Patients present to an acute care facility for a variety of reasons such as emergency care, admission for ongoing treatment, surgical procedures, and specialized nursing care. Unfortunately, appropriate dental care is often overlooked or not identified as a priority at the beginning of a patient’s course of hospitalization.

Good dental care is an important component to maintain overall health and ...

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Claim Scenario: Good Communication Improves Patient Care

Donald Wood, CRNA, CPHRM, Patient Safety/Risk Manager

Multiple studies have shown that communication challenges can cause healthcare errors and complications. Dentists regularly provide care to patients who require a healthcare team with several medical specialties. In these circumstances, dental care provided to a patient requires effective communication among all team members and the patient.

Case Study

A patient presented to a dentist for a scheduled procedure. As the patient was being prepared for the procedure, the patient inquired about the use of an ...

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Press Release: The Doctors Company Files Lower Professional Liability Rates for US Dentists

For Immediate Release: May 4, 2017
Contact: Carrie Millar, Agency Manager | (850) 350-7155 | carrie.millar@joindis.com

Dentist Insurance Services (DIS) is pleased to announce that The Doctors Company recently filed lower professional liability rates for dentists across the United States. In many cases rates will be 30-50 percent lower than the competition.

As an insurance agency created for dentists, DIS has been working hard to ensure that US dentists have the best coverage at the best prices with the best benefits. Our partnership with ...

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Claim Scenario: Latex Precautions in the Dental Setting

By Rosanne Cain, BSN, LHRM, Patient Safety/Risk Manager II

Recognizing latex allergies is an important patient safety precaution.

A 43-year-old registered nurse presented to his dentist for a regular teeth cleaning procedure. After several years of daily use of latex gloves and medical supplies, he developed a severe sensitivity to latex that ultimately resulted in anaphylactic reactions to most latex exposures.

Prior to his scheduled appointment, he contacted the dental office and informed the staff about his severe latex allergy. The dental ...

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Job Shadowing: Observers and Volunteers in the Dental Practice

By Kim Hathaway, MSN, CPHRM, Patient Safety Risk Manager, Department of Patient Safety and Risk Management.

Create guidelines to prevent practice risks, eliminate patient harm, and protect patient privacy.

It is not unusual for dentists to receive requests to accept students, volunteers, and/or observers who are seeking an opportunity to follow them in their dental practice. Many high schools offer programs and courses that focus on health-related careers. Dentists also receive requests for shadowing experiences from college and vocational students.

Understanding what ...

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Claim Scenario: Withdrawing From the Dentist-Patient Relationship

Using appropriate guidelines can prevent a malpractice claim.

The American Dental Association’s Code of Professional Conduct states:

Once a dentist has undertaken a course of treatment, the dentist should not discontinue that treatment without giving the patient adequate notice and the opportunity to obtain the services of another dentist. Care should be taken that the patient’s oral health is not jeopardized in the process”.

The health and well-being of a patient is always a primary concern. However, when it’s necessary to end the ...

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Claim Scenario: Poor Response to Patient Concerns Contributes to Dental Claim

Effective communication skills to satisfy the patient-provider relationship can increase positive outcomes.

A 34-year-old male with unspecified gum and tooth disease presented to his dentist with tooth pain. Upon discussion, the patient and the dentist agreed upon a treatment plan, which consisted of extractions of upper teeth and denture placement. The teeth were extracted without incident.

The following day, the patient returned to the office and complained of severe pain in the upper jaw area. The dentist adjusted the denture and provided ...

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Claim Scenario: Over-Sedation and Failure to Resuscitate

Prompt administration of reversal agents and respiratory support are critical for over-sedation emergencies.

An adult male patient presented for treatment to a dentist who held a Board of Dentistry conscious sedation permit. The patient had a significant medical history, including Down syndrome, severe mental impairment, congenital heart disease, and pulmonary hypertension. An oral benzodiazepine was given one hour before the patient arrived for his appointment, so he was lethargic upon arrival. Prior to the procedure, the patient was given additional parenteral ...

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Practice With a Plan: Natural Disaster Preparedness Tools

Hurricane Matthew is creeping closer and closer to Florida’s East Coast. The strong storm poses a huge threat to states all along the Southeast and it is extremely important for those in the storm track to prepare both our homes and businesses for a possible impact.

Although other areas in the United State are not being directly affected by this storm, Hurricane Matthew serves as a clear reminder of the importance of having a plan. Natural disasters ...

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